Healthgrades names McLeod Health Clarendon a 2024 Outstanding Patient Experience Award™ recipient

McLeod Health Clarendon among top 15% in nation for patient experience


McLeod Health Clarendon announced today that it has been recognized as a 2024 Outstanding Patient Experience Award™ recipient by Healthgrades, the leading resource consumers use to find a hospital or doctor. This achievement recognizes McLeod Health Clarendon’s commitment to providing an exceptional care experience for patients and their loved ones. 

We understand what matters most to patients at McLeod Health Clarendon is the quality and safety of care they receive accompanied by a positive patient experience. Our top priority is to continue to improve the patient experience,” said Rachel Gainey, McLeod Health Clarendon Chief Executive Officer. “McLeod Health Clarendon is pleased to receive this national recognition achieved through teamwork and dedication of our entire hospital staff.  However, the pursuit of quality improvement at McLeod Health Clarendon is unending. We recognize that we can never stop improving care for patients. Healthcare is constantly becoming more complex and challenging, and our team is committed to providing the best care possible to our patients now and in the future.”

To identify the top hospitals for patient experience, Healthgrades applies a scoring methodology to ten patient experience measures using Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data submitted by the hospital’s own patients. Survey questions focus on patients’ perceptions of their hospital care, from cleanliness and noise levels to medication explanations and staff responsiveness. The measures also include whether a patient would recommend the hospital to friends or family and their overall rating of the hospital. 

For this annual analysis, Healthgrades evaluated more than 2,500 hospitals that submitted at least 100 patient experience surveys to the Centers for Medicare and Medicaid Services (CMS), covering admissions from January 2022 to December 2022. Of those hospitals evaluated, McLeod Health Clarendon outperformed its peers–based on feedback from their own patients–to achieve this award. 

“We commend McLeod Health Clarendon for going above and beyond to provide a best-in-class care experience for patients during their hospital stay,” said Brad Bowman, MD, chief medical officer and head of data sciences at Healthgrades. “McLeod Health Clarendon’s dedication to superior patient care is particularly impressive given recent declines in patient satisfaction scores across the country. We look forward to their continued leadership and commitment to ensuring the health and wellness of all patients.” 

Consumers can visit to learn more about how Healthgrades measures hospital quality and access the complete Outstanding Patient Experience Award Methodology. A patient-friendly overview of our methodology is also available here.  

About McLeod Health Clarendon

McLeod Health Clarendon, formerly Clarendon Health System, dedicates itself to creating lasting relationships with our patients while providing Clarendon County and surrounding communities the finest in healthcare services. McLeod Health Clarendon has 81 acute care beds along with 24-hour emergency department, same-day surgery, and Health & Fitness Center. Clarendon has more than 50 providers representing 15 medical specialties ranging from family medicine, OB-GYN and orthopedics to plastic surgery and urology.

About Healthgrades

Healthgrades is dedicated to empowering stronger and more meaningful connections between patients and their healthcare providers. As the #1 platform for finding a doctor and a leader in healthcare transparency, we help millions of consumers each month find and schedule appointments with their healthcare professional of choice and prepare for their appointments with best-in-class, treatment-focused content.

Our health system, large group practice, and life sciences marketing solutions have been helping our partners reach and engage consumers who are on their way to the doctor for over 20 years.

Healthgrades is part of RVO Health, a partnership between Red Ventures and Optum, part of UnitedHealth Group. RVO Health has the largest consumer health and wellness audience online across its brand portfolio including Healthgrades, Healthline, Medical News Today, Greatist, Psych Central, Bezzy, and Platejoy which touch every part of the health and wellness journey. Each month, RVO Health helps more than 100 million unique visitors live their strongest and healthiest lives.