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"The new phone system operates on the West VOIP network which has Next Generation 911 capabilities," he said. "The new Viper phone system replaces an existing phone system which was soon not to be technically supported for 911 use. The new 911 phone system was acquired through use of local 911 funding and state funding. The State 911 Office provided 80 percent reimbursement on the funds that were expended locally." Mack reiterated Epperson's statement that the new system will be beneficial to residents who might not otherwise be able to call 911 directly. "According to the Federal Communications Commission website, texting to 911 could be helpful if an individual is deaf, hard of hearing or have a speech disability, or if a voice call to 911 might otherwise be dangerous or impossible," he said. However, Mack noted that those able to call 911 should still do so. "But if you are able to make a voice call to 911, and if it is safe to do so, you should always make a voice call to 911," he said. "Voice calls are usually more efficient than texting. Voice calls typically provide location data on the caller which is helpful in coordination of a more efficient and timely response. The caller who makes a voice call will be able to share pertinent information with a 911 dispatcher which helps to ensure the proper first response personnel is dispatched."